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What Our Clients Say About Us

Tracy Tomlinson, Orchard Care Homes……..“Transforming Care Services has been working with Orchard Care Homes since January 2018. TCS was asked to devise a supportive and enabling coaching visit to empower our staff prior to their CQC inspection. TCS has devised a bespoke supportive managers pack for Orchard Care Homes, ‘What to do when a CQC inspector calls,’ which includes DoLS and MCA prompt cards.’

This has enabled our Home Managers to reflect following the mock visit and disseminate information and learning through staff meetings. Moreover, this approach has supported our Home Managers and their staff teams prior to their CQC inspection, ensuring the team is aware of what to expect and how to best showcase their home.”

 

Ron McNamara, Group Chairman, Roseberry Care Centres……..We recently had cause to engage the services of “Transforming Care Services” to carry out an impartial investigation into allegations made via Ofsted by a whistle-blower. These allegations were also shared at a LADO safeguarding meeting at which representatives from two local commissioning teams were present. The allegations had the potential to be very damaging both from a regulatory and contractual perspective.

The team at Transforming Care Services responded to our request by sending 2 consultants with the necessary experience and qualifications to the home within 24 hours. They carried out an intensive investigation by interviewing staff, cross checking records and care documentation, and quickly reached the conclusion that there was absolutely no case to answer. They also made recommendations on how we could apply simple measures to ensure that our service was able to demonstrate to both commissioners that we were able to sustain improvements going forward.

They produced their very thorough report within 3 days of their site visit, which we then shared with LADO, Ofsted & The Commissioners. This resulted in an embargo on admissions being lifted within 5 days of being implemented, and the credibility of the service being restored.

The Ofsted inspector made reference to the quality of the investigation during her next monitoring visit and said that it gave the regulators comfort that the young people in our care were safe.

Thank you to Thelma and the team at Transforming care Services, I will certainly use your professional and effective service again in the future. I highly recommend them to anyone needing guidance, support and assistance.